FAQs

  • What payment methods do we accept?

We accept most major credit cards, as well as PayPal and other secure online payment methods.

  • How long does it take for delivery?

Our average handling time typically ranges from 1 to 3 days, and the average shipping time is approximately 3 to 7 days. For more detailed information, please refer to our Shipping Policy

  • Can I return or exchange a product?

If you wish to return an item, please contact us with your order number and details about the product you intend to return. For detailed information, please review our Refund & Return Policy

  • Are there any excluded areas for shipping?

Please note that shipping excludes delivery to Hawaii, the US Virgin Islands, Puerto Rico, Guam, and Alaska Remote Areas.

  • How can I contact customer service?

For assistance from our Customer Support team, please email us at support@racktodoor.com.

  • Is my personal information secure?

Absolutely. We take your data security seriously. Your information is protected through industry-standard measures. Refer to our Privacy Policy for more details.

  • Can I track my order?

Yes, you can track your order's progress and delivery status. Once your order is shipped, you'll receive tracking details via email.

  • What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please reach out to our Customer Support team immediately. We'll assist you in resolving the issue promptly.

  • How do I cancel an order?

Orders can be canceled before they are shipped out. If you wish to cancel, please contact us via email or chat as soon as possible.

  • Are there any additional charges for shipping?

Free shipping on all U.S. orders over $9.99

  • Can I change my delivery address after placing an order?

We recommend double-checking your delivery address during checkout. If you need to make changes, please contact us immediately. Address changes are not possible after shipping.

  • Do you offer international shipping?

Currently, we only offer shipping within the United States. We apologize for any inconvenience.

  • What happens if I miss a delivery?

If a delivery attempt is unsuccessful, the courier will typically leave a notice. Follow the instructions on the notice to reschedule or arrange a pickup.